With the rapid growth of information technology, companies in all industries are increasingly dependent on its power for competitive advantage and business growth. With the advancements in IT, the concept of a business service is also evolving. In such a rapidly evolving landscape, organizations need to focus on value creation and delivery through business services.
As there are many views among analysts, vendors and customers about what constitutes a business service, companies can work towards achieving value through innovation. This can be easily identified in the realm of support software for IT-enabled business services engineered for improving the productivity and efficiency of the geographically distributed teams in the organization.
To succeed, companies need to identify an efficient business service management system to provide a flexible framework which offers customers ready-for-use best practice frameworks and solutions.
Another constraint prevalent in today’s business environment for management systems would be the need for visibility and confidence in the interconnected data operations. Everything needs to be seamlessly linked with necessary processes that can support both business and automation. Such a service management system would be an amalgamation of people, processes, technology, and organization with disparate communication methods and parameters.
How can these challenges be addressed?
IBM Service Management is an open architecture that uses standards to foster integration. To know more about IBM Service Management, visit us here: http://www-01.ibm.com/software/in/tivoli/businesswithoutlimits/agenda.html
